Privacy Policy

At 321Robots, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect information when you visit 321robots.com or use our educational services.

321Robots is operated by a company registered in the United Kingdom.

1. Information We Collect

We may collect:

Your name, email address, and account details.
Billing information and purchase history.
Course enrolment and learning progress.
Messages sent through contact forms or customer support.
Technical information, such as your IP address, browser type, and website activity.

Payments are securely processed by third-party payment providers, including Stripe. We do not store complete payment card details on our servers.

2. How We Use Your Information

We use your information to:

Create and manage your account.
Process payments and automatically enrol you in purchased courses.
Maintain course access and learning progress.
Respond to enquiries and provide customer support.
Improve our website and educational services.
Send important account and purchase notifications.
Send promotional communications where permitted by law.
Meet legal and accounting obligations.

We process personal information where necessary to fulfil our contracts, comply with legal obligations, pursue legitimate business interests, or obtain your consent where required.

3. Cookies

Our website uses cookies to support essential features such as account login, shopping carts, and website security.

We may also use cookies for analytics and website improvements.

Where required by law, we request your consent before using non-essential cookies.

You can manage cookies through your browser settings or any cookie controls available on our website.

4. Sharing Your Information

We do not sell your personal information.

We may share necessary information with trusted service providers, including payment processors, website hosting providers, email services, and customer support platforms.

We may also disclose information when required by law.

5. Data Security and Storage

We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse.

We retain information only for as long as necessary to provide our services, maintain business records, or comply with legal obligations.

Some information may be processed outside the United Kingdom. Where required, we use appropriate safeguards for international data transfers.

6. Children’s Privacy

Our courses may be used by children under the supervision of parents, teachers, or coaches.

Account registration and purchases should be completed by adults or individuals legally authorised to do so.

Where required by law, we obtain appropriate consent before collecting children’s personal information.

7. Your Privacy Rights

Depending on applicable law, you may have the right to access, correct, delete, or request a copy of your personal information.

You may also object to certain processing activities or withdraw consent where applicable.

To exercise your rights, please contact us.

You may also lodge a complaint with the UK Information Commissioner’s Office (ICO) or another relevant data protection authority.

8. Changes to This Policy

We may update this Privacy Policy when necessary. Any changes will be published on this page with an updated revision date.

9. Contact Us

For privacy-related questions or requests, please contact:

321Robots
Email: support@321robots
Website: 321robots.com

Operated by: Surrogate Robotics Ltd | Sketch Robotics

Registered Address: Office 3767, 182 – 184 High Street North East Ham London E6 2JA GB